Break into Customer Success

And I won't stop until you do.

1:1 coaching, personal introductions to hiring managers, and placement support from someone who's hired hundreds of CSMs.

Most CS jobs aren't advertised. I'll get you in front of the ones that matter.

Flexible pricing so money is never the barrier

WHO IT'S FOR

Is this you?

Whether you're breaking in or moving up, this coaching is built for people serious about a career in Customer Success.

Career Changes

You're in sales, support, consulting, or another field and want to pivot into Customer Success. You need someone to help you reframe your experience.

Recent Graduates

You've heard Customer Success is a great career path but have no idea how to get your foot in the door without prior experience.

Support Reps moving up

You're in Customer Support and ready to transition into a more strategic, proactive CS role. You need to position yourself differently.

Stuck Job Seekers

You've been applying to CS roles and getting ghosted. Your resume isn't landing interviews. Something needs to change.


New to Tech

You want to break into the tech industry and CS feels like the right fit, but you don't know where to start or what's expected.

Is Customer Success right for me?

You're curious about Customer Success but not sure if it's the right move. A 30-minute intro call can help you decide.


WHAT WE COVER

Everything you need to land a Customer Success Role


80% of CS roles are filled through referrals and direct introductions, not job boards. 

If you're only applying online, you're competing for a fraction of the market.


We'll work together to build a personalised plan. Here's what we can tackle:


  • Personal introductions to CS hiring managers
  • Resume rewritten by someone who's reviewed thousands
  • Access to roles that never hit job boards
  • A recruiter who actually advocates for you
  • Mock interviews with a real CS hiring manager
  • Ongoing support until you land your role


WHAT WE COVER

     Simple. Personal. Effective


No courses to sit through. No fluff. A structured process designed to get you hired, not just coached.

Discovery & Assessment

We start with a deep-dive on your background, transferable skills, and career goals. I assess your CS-readiness and build a personalised roadmap, whether you're transitioning from support, sales, hospitality, or somewhere else entirely.

Resume & LinkedIn Overhaul

I help rewrite your resume and LinkedIn from a CS hiring manager's perspective. Not generic career coach fluff.  I position you the way I'd want to see a candidate presented if they were being submitted for one of my roles.

Interview Training

We run mock interviews using real CS scenarios,  onboarding a difficult customer, saving a churning account, running a QBR. I coach you on exactly what hiring managers are listening for, because I've been on the other side of that table hundreds of times.

Personal Introductions & Placement

This is where it gets different. I don't just coach you and wish you luck. I personally introduce you to CS hiring managers and companies in my network across Australia and APAC. Most of these roles are never advertised. When I intro you, you skip the job board queue entirely.

Ongoing Support Until You Land

I stay with you through the entire process — interview debrief, salary negotiation, offer evaluation. I don't disappear after our sessions. You get continuous support until you're in your new CS role.

PRICING

Choose your path into Customer Success


Can't afford the full fee right now?

Pay a small amount upfront and the rest only when you land your CS role.

Intro Call

FREE

15 minutes

  • Assess your CS readiness
  • Discuss your background & goals
  • Get honest advice on next steps
  • See if coaching is right for you
Book a Free Call

Single Session

$150

60 minutes

  • Choose your focus: resume, interview, or strategy
  • Honest assessment from a CS hiring manager
  • Actionable feedback you can use immediately
  • No package commitment required
  • Upgrade to any tier and your fee is credited



Book a Session

Career Accelerator

$675

5 sessions (save 10%)


  • Full CS career assessment & roadmap
  • Resume rewrite (hiring manager perspective)
  • LinkedIn profile optimisation
  • Mock interviews with real CS scenarios
  • Job search targeting strategy
  • Salary negotiation coaching
  • Email & Slack support between sessions




Get Started

Career Transformer

$1,500

Ongoing support until you're hired


  • Everything in Career Accelerator
  • Personal intros to CS hiring managers
  • Access to unadvertised roles in my network
  • Unlimited Slack & Email Support.
  • Interview debrief after every round
  • Offer evaluation & negotiation support
  • I advocate for you directly with employers



Book a call

         YOUR COACH

" I'm not a career coach who googled Customer Success"

    I spent 10+ years in Customer Success, hiring CSMs across the APAC region and working  with tech founders as a CS consultant building CS programs for startups and scaleups.


    I built Zoom's APAC Customer Success function and worked at LinkedIn training agency  recruiters on how to actually source talent. I've sat on both sides of the interview table hundreds of time


    When I coach you, I'm not guessing what hiring managers want. I am the hiring manager.   I know exactly what gets you hired and what gets your resume binned


Building the Customer Success 

community in Australia

    We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.


FAQ's

  • Do I need experience to break into Customer Success?

    No. Many successful CSMs come from support, sales, consulting, hospitality, teaching, and other backgrounds. What matters is transferable skills like relationship management, communication, problem-solving, and a genuine interest in helping customers succeed. That's exactly what we help you position in your resume and interviews.

  • What does 'Personal Introductions' actually mean?

    It means I personally email or message a CS hiring manager in my network on your behalf, recommending you for a specific role. You skip the ATS, skip the job board, and go directly to the decision-maker. Most of these roles are never publicly advertised.

  • I can't afford the upfront cost. What are my options?

    I've designed pricing so money is never the reason you miss out. Start with a single $150 session - no commitment. For packages, you can split payments into 3 monthly instalments, or apply for the Pay-When-Hired model where you only pay $500 upfront and the rest after you land a role. If you go with our session session, we'll refund it back if you upgrade to our other tiers.

  • How does Pay when hired work exactly?

    You pay $500 upfront, which covers your coaching sessions. When you land a CS role, you pay a success fee of 3% of your first-year base salary (capped at $2,000). If you don't land a role within 6 months, the success fee is waived entirely - you only owe what you already paid. I have skin in the game: my income depends on your outcome. Only 5 spots available at a time.

  • How is this different from a generic career coach?

    I'm not a career coach who happens to cover CS. I'm a senior CS leader who has personally hired hundreds of CSMs and built CS teams from scratch. I know exactly what hiring managers look for because I am one. I run a CS recruitment business full-time, so I'm plugged into the market daily. No other coach offers that combination.

  • How long until I get a job?

    It varies, but most coaching clients see dramatically improved response rates within 2–3 weeks of overhauling their resume and positioning. Career Transformation and Pay-When-Hired clients get ongoing support and personal introductions until they land.  I don't set a time limit on that.

  • Is this only for people in Australia?

    You submit a recorded Customer Success call: an onboarding, QBR, renewal, check-in, or any other call. A senior CS leader with 10+ years of experience listens to it and scores it across 6 key dimensions: Goal Alignment, Value Delivery, Active Listening, Risk Detection, Next Steps, and Presence & Trust.


    Within 48 hours, you receive a detailed scorecard with scores, written feedback with timestamps, and a 5–10 minute Loom walkthrough.

  • Can I just book one session instead of a package?

    Absolutely. The single session ($150/60 min) is perfect if you have a specific question, need a resume review, or want a mock interview. No commitment required. Many clients start with a single session and upgrade to a package later.

  • What if I'm already in CS but want to level up?

    This coaching is primarily designed for people breaking into CS, but if you're a working CSM looking to move to a Senior CSM, Team Lead, or CS Manager role, we can tailor the sessions to focus on positioning for promotion, leadership skills, and interviewing at the next level.

  • Is the intro call really free?

    Yes, completely free. The 15-minute intro call is for us to chat about your background, your goals, and whether coaching makes sense for you. No pressure, no obligation. If it's not the right fit, I'll tell you honestly.