The only

Customer Success  Recruiter who has built a CS team.

Unlike other recruitment agencies, we don't just understand Customer Success, we've lived it.



Trusted by startups, scaleups and enterprises

"I take every opportunity personally, as if I was hiring for my own team" - Huey Le,  Director


Huey Le

FOUNDER & DIRECTOR

    Hi, my name is Huey Le, and I've spent 10+ years building Customer Success functions that drive results. I am also a certified Revenue Architect at Winning By Design.


Why I Started SuccessEngine:


SuccessEngine started as a Customer Success recruitment agency in 2022. But after seeing too many promising startups waste $200K+ on wrong CS hires or struggle with inexperienced teams, I knew there had to be a better way.


So I branched out into Customer Success consulting to help companies build their CS functions properly.


After helping dozens of companies build their Customer Success strategy, I realised the real problem was upstream - companies were hiring the wrong CS talent because recruiters didn't understand what great Customer Success looks like.


In 2025, we decided to go back to Customer Success recruitment - but this time, armed with the deep expertise of having built CS functions from the ground up.



My Approach:


I assess candidates the way I'd assess my own team.

Technical CS skills, strategic thinking, customer empathy, and ability to handle difficult conversations - not just resume keywords


I understand the real job requirements.

When a company says they need a "Customer Success Manager," I know whether they need an account management, technical support, or an onboarding and delivery manager.


I can spot red flags other recruiters miss.

Like candidates who talk about "delighting customers" but can't explain churn calculations, or those with impressive titles but no measurable retention results


I match candidates to your actual challenges.

A high-touch enterprise customer base needs different CS DNA than a product-led growth SaaS company


I prepare candidates for success.

They know exactly what they're walking into because I've been in their shoes before.


Because at the end of the day, Customer Success isn't about processes or tools - it's about finding people who create genuine value for the customers who trust you with their business.




 Our Recruitment Services


Shortlist + Brief

Perfect for companies who want access to

pre-qualified candidates without paying full agency fees.

What you get:


  • Curated shortlist of qualified Customer Success candidates


  • Candidates confirmed as interested and available


  • Candidates matched to your specific requirements, salary expectations and company culture


  • 48-72 hour delivery guarantee

 Price: From $1,500 AUD

Get Your CS Shortlist in 48 Hours

Full Agency Experience


End-to-end Customer Success recruitment with complete project management and support throughout the entire hiring process.


What you get:


  • Everything in previous service, plus:


  • Complete interview coordination and scheduling


  • I can join interviews to provide CS expertise and candidate assessment


  • Salary negotiation support


  • Offer management and acceptance assistance


  • 90-day replacement guarantee


  • Onboarding support and check-ins
Contact us for pricing

Building the Customer Success 

community in Australia

    We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.


FAQ's

  • What makes SuccessEngine different from other recruitment agencies?

    We exclusively focus on Customer Success roles, bringing over 10 years of hands-on CS leadership experience. Unlike generalist recruiters, we understand the nuances of Customer Success roles, from CSM to CS leadership positions.

  • I'm looking for a new job in Customer Success. Can you help?

    Yes. We receive a high volume of applications and unfortunately can't speak with everyone personally. The best way to stay connected is to join our Talent Pool - we'll then reach out when we have roles that match your experience and salary expectations

  • What's included in the $1,000 Shortlist Service?

    The Shortlist Service includes a curated list of 3-5 pre-qualified Customer Success candidates, basic CV screening, initial qualification calls, and brief candidate profiles. This service is perfect for companies with internal hiring capabilities who need access to quality CS talent.

  • What if none of the shortlisted candidates work out?

    We provide a new shortlist at no additional cost if our initial candidates don't meet your standards (rare, but we guarantee it).

  • How quickly can you deliver candidates?

    Shortlist Service: 48-hour delivery guarantee


    Shortlist + Screening: Within 7 days


    Full Agency Experience: Within 7 days for initial candidates, with ongoing pipeline development

  • Do you offer any guarantees?

    Yes, our Full Agency Experience includes a 90-day replacement guarantee. Additionally, our Shortlist Service comes with a 48-hour delivery guarantee. If a placed candidate doesn't work out within 90 days for performance reasons, we'll restart the search at no additional cost.

  • Do you work globally?

    Yes we do. We work on all Customer Success role