Customer Success
Done by someone who's been there.
Recruitment and expert call reviews - all from a senior CS leader
with 10+ years in the trenches. No guesswork. Real insight.
WHAT WE DO
Two ways to level up your CS team
Customer Success Recruitment
Post-sales recruitment from someone who's actually done the job. I screen candidates the way I'd screen someone joining my own team. Qualified candidates in a week.
Customer Call Review
Submit your recorded CS calls and get detailed,
expert feedback with scored dimensions, timestamped notes
and a Loom walkthrough within 48 hours.
THE PROBLEM
No one is coaching CS professionals
on their calls
Sales reps get Gong. They get call coaching. They get managers who've done 10,000 cold calls listening to their recordings.
Customer Success? You're on your own. You finish an onboarding call, a QBR, a tough
renewal conversation and you have no idea if it went well or not. Your manager is too busy firefighting to listen.
That's where we come in.
New to CS and learning on the job
Running QBRs and onboarding calls but nobody's told you what "good" sounds like.
Founder who just hired their first CSM
You can't tell if your new hire is amazing or accidentally churning customers.
CS Leader scaling a team
8 CSMs and no time to review calls. You need consistent quality without cloning yourself.
HOW IT WORKS
Three steps to better calls
Submit your call
Upload a recorded call: onboarding, QBR, renewal, anything. We accept Zoom, Gong, Google Meet, and more.
Expert reviews it
A senior CS leader with 10+ years of experience listens to your call and scores it across 6 key dimensions.
Get your scorecard
Within 48 hours, you'll receive a detailed scorecard with scores, written feedback, and a Loom walkthrough.
WHAT WE REVIEW
Every call type, covered
Onboarding Kickoffs
Set the tone for the entire relationship. Are you building confidence or creating confusion?
QBR and Business Reviews
The call that separates strategic CSMs from report-readers. Make yours count.
Renewal Conversations
High stakes, high pressure. Know if you're earning the renewal or just hoping for it
Escalation and Save Calls
Set the tone for the entire relationship. Are you building confidence or creating confusion?
Check-in Calls
The calls nobody coaches on but everybody does. Are yours valuable or just calendar filler?
Sales-CS Handoffs
The transition that makes or breaks adoption. Learn to set expectations without undermining sales.
PRICING
Simple pricing, real results
Call Teardown
$149 per call
One-off. No commitment
- Full scorecard across 6 dimensions
- Written feedback with timestamps
- 5-10 min Loom walkthrough
- Reviewed by a senior CS leader
- Delivered within 48 hours
CS Coaching Sprint
$699 per month
Cancel anytime. Month-to-month
- 4 call reviews per month
- Full scorecards + Loom walkthroughs
- 30-min live debrief session monthly
- Pattern tracking over time
- Priority 24-hour turnaround
CS Launchpad
$1,500 per month
3 month minimum
- 8 call reviews per month
- Full scorecards + Loom walkthroughs
- 60-min strategy call monthly
- CS playbook guidance included
- Onboarding & QBR template review
- "Is my CSM any good?" honest assessment
- Slack access for async questions
RECRUITMENT
CS Hiring from someone who's done the job
Most recruiters treat post-sales roles as an afterthought.
They keyword-match resumes, send you candidates who think Customer Success is glorified support, and waste your time with people who interview well but can't do the job.
When I assess candidates, I'm evaluating them the way I'd evaluate someone joining my own team.
I know the right questions to ask and I know when someone's bluffing.
Qualified candidates in your inbox within a week. Guaranteed.
- Customer Success Management (CSM to VP to CCO)
- Account Management
- Renewals Management
- Onboarding and Implementation
- Professional Services
- Technical Account Management
- Solutions Consultants (post-sales)
- Customer Support Leadership
- Customer Operations and CS Operations
- Customer Experience
- Customer Education and Training
Contingency
No upfront cost. You only pay when I make a placement. Competitive placement fee, reducing with each additional role. The more we work together, the better it gets.
Embedded (Retained)
I work as an extension of your team. Dedicated focus on your roles, no competing with other agencies, and my full attention until the job's done. Monthly retainer plus placement fee.
MEET THE FOUNDER
" I take every Customer Success challenge personally"
I'm Huey Le. I spent 10+ years in Customer Success, hiring CSMs across the APAC region and working as a consultant building programs for startups and scaleups.
I built Zoom's APAC CS function and worked at LinkedIn, training agency recruiters on how to actually source talent. I started SuccessEngine because too many recruiters don't understand Customer Success and too many CS professionals don't get the coaching they deserve.
Whether I'm reviewing your calls, finding your next hire, or coaching your CS leader, I can spot the gaps because I've sat in your seat.
WHAT CLIENTS SAY
Trusted by startups, scaleups and enterprises
SuccessEngine has played a pivotal role in developing our Customer Success function. With their assistance, we have streamlined our internal processes and transformed our approach to consistently delivering value to our customers
Helder Klemp, Co-Founder and CEO, DNX Solutions
As our CX team expanded rapidly from two to nine members, we encountered the typical challenges of scaling up. Huey came highly recommended to help mature our CX processes and develop a more targeted onboarding experience for our users. He excelled in researching and formulating strategies, but crucially for our time-strapped team, he was hands-on in implementing his recommendations. I greatly valued his advice; he was consistently accessible and prompt in providing thoughtful responses - an absolute pleasure to work with!
Zoe Lowres, Co-Founder, Programa
As a startup about to launch a Customer Success team, Huey was hugely helpful in validating our plans with some valuable advice on what to change that I feel is going to make a substantial difference in the activation and retention of our customers. Really pleased to have had the chance to speak with someone of Huey's experience
Martin Taylor, Co-Founder and CEO, AlphaGen Analytics
Building the Customer Success
community in Australia
We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.
