We help you unlock your revenue potential through our cost-effective review, build and scale framework


Customer Success looks different at every tech company which is why we don't use a standard consulting engagement. We can either review your Customer Success strategy in a week or build your playbook and provide you with ongoing monthly coaching support to help you grow your business.


We enjoy working with companies at all stages from pre-seed to seed, Series A, B and Enterprise and offer a flexible engagement model that fits your needs.

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"I take every opportunity personally, as if it were for my own company" - Huey Le,  Director


How we deliver success

We take a hands-on approach and we're focused on delivering you results

We'll start by getting to know you and your business over Zoom or in-person to discuss your objectives and our capabilities. Why are your customers really churning? What does your customer onboarding process look like? Our vast industry knowledge helps to align what you’re looking for with our experience

We'll conduct a comprehensive review of your existing customer operations, engagement strategy, team structure and technology stack. We'll meet with your internal teams to gather additional insights into your current practice. The assessment will be used as a baseline for our tailored recommended action plan.

After we've prepared a current state report, we will provide you with a detailed recommendation action plan. These recommendations will cover team structure, processes, technology, metrics and your customer engagement strategy.


We'll roll up our sleeves and implement the recommended plan developing detailed tailored playbooks and templates for each stage of your customer lifecycle (onboarding, adoption and retention).

Using our tailored playbooks is just the beginning. To ensure that we remained aligned with your evolving business goals and challenges, we offer an hourly or monthly advisory package. The minimum scope of work includes a weekly call focused on your needs. This work can include Customer Sucess strategy development, coaching and feedback, preparing your monthly board report on Customer Success or deep diving into a certain issue. We're your Customer Success partner for the long haul.

Frequently Asked Questions 

  • Why can't I just hire someone full-time to do this?

    Founders and business leaders reach out because they want someone with experience to review their existing customer engagment strategy or build their Customer Success function from scratch but have limited budget to hire a full-time leader and operator.

  • What is the duration and terms of SuccessEngine's service?

    Our audit and build engagement with tailored playbooks generally takes 4-5 weeks. Our ongoing hourly or monthly package starts from $750 AUD + GST a month and is an optional add-on service.

  • Do you work onsite?

    Yes, we work as an extension of your team during the engagement. 

Before I met Huey, I hadn’t consulted with a CS specialist. Huey brought extensive knowledge, honesty and insights to the table. He has opened my eyes to new ideas I plan on adopting and has extended my understanding of a customer success software's value as opposed to my current process. I highly recommend CS specialists to consult with and receive insights and feedback from Huey, he is fun to talk with and to learn from”.

Gal Beeri


Head of Customer Success, Spendable