Customer Success from the inside out

Customer Success is my passion and my mission to help you increase your customer retention, growth and engagement.

Huey Le

FOUNDING DIRECTOR

Hi everyone! My name is Huey and I am a passionate and results-driven Customer Success consultant and leader with over a decade of experience in Customer Success.


I most recently built and led the Customer Success team at Zoom in achieving a customer retention rate of 99% and an average customer renewal rate of 105% across Australia, India, Japan, Korea, Philippines, and Singapore.


I started SuccessEngine because I saw a gap for a specialised Customer Success consultant dedicated to working with startups and scaleups in the APAC region.


To date, I have been working with technology founders and CEO's building their Customer Success function and playbooks



I’m here to help if you need someone to audit your existing Customer Success strategy or build your function from scratch.

Huey Le

FOUNDER & DIRECTOR

Hi everyone! My name is Huey and I am a passionate and results-driven Customer Success consultant with over a decade of experience in Customer Success.


I most recently built and led the Customer Success team at Zoom in achieving a customer retention rate of 99% and an average customer renewal rate of 105% across Australia, India, Japan, Korea, Philippines, and Singapore.


I started SuccessEngine because I saw a gap for a specialised Customer Success consultant dedicated to working with startups and scaleups in the APAC region. To date, I have worked with technology founders and CEO's with reviewing and building their Customer Success function and playbooks.


I’m here to help if you need someone to review your existing Customer Success strategy, provide fractional Customer Success as a service or build your function from scratch.


Our Values

Technical and Personal

We know what it takes to help customers succeed. We understand a good team can help customers succeed by using all kinds of people with different skills, and we know what it takes to make a good team.

Honesty, Always

We love working with our clients, but no company is perfect. We let our clients know what’s great about their strategy and where the potential skeletons are. Helping both sides go in with eyes open boosts retention and trust.

Community First

We're actively, always working directly with thousands of like-minded Customer Success professionals looking for guidance and we're the first to lend a hand where we can.

Synergistic


Alignment always, Customer Success isn't as easy as it sounds. Remaining aligned with  clients expectations are just as important as the ones we set.

Building the Customer Success community in Australia

    We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.