Build your
Customer Success
Function without the Risk
Skip the $100K+ hire. Get expert Customer Success coaching from just $1,000/month. Perfect for founders starting their CS journey or junior CSMs who need an experienced sidekick.
The Customer Success Dilemma
You know you need Customer Success, but the traditional path is expensive and risky
Traditional Hiring Challenges
- $80K-$150K+ annual salary plus benefits.
- 3-6 months to find the right candidate.
- Risk of bad hire costing 2-3x the salary.
- Limited experience in the industry.
Our Solution
- From $1,000 a month.
- Start immediately - no lengthy hiring process.
- Proven expertise across multiple industries.
- Flexible support as you grow.
Perfect For
Two specific groups who need CS expertise without the full commitment
Founders and Startup
You're either ready to invest in Customer Success but not ready for a full time leader yet.
- Test strategies before scaling.
- Build a foundation for future hires.
- Need expertise and coaching.
CSM's and New Hires
You're in a CS role but need experienced guidance to build and execute effectively.
- Learn best practices quickly.
- Get a seasoned mentor.
- Avoid common pitfalls.
You're in trusted hands
I am a passionate and results-driven Customer Success leader with over a decade of experience in Customer Success.
I most recently built and led the Customer Success team at Zoom in achieving a customer retention rate of 99% and an average customer renewal rate of 105% across Australia, India, Japan, Korea, Philippines, and Singapore.
As a former Customer Success leader with over a decade of experience in the SaaS tech industry,
We know what it takes to build a scalable Customer Success function that drives revenue, retention and customer advocacy.
We work with global startups, scaleups and enterprise tech companies.
Building the Customer Success
community in Australia
We started the first Customer Success community in Australia and continue to connect aspiring and current Customer Success professionals with opportunities.
What you get
Fractional Customer Success
Access to all the benefits of a Customer Success Leader who integrates with your team, builds your Customer Success strategy and leads your function without the full-time executive cost.
Contact Us
- Build your CS strategy and run your Customer Success function.
- Assist with recruiting and enabling your future Customer Success team.
- Attend weekly 1:1 and company meetings.
- Optional CSM support for your high value customers.
Customer Success Coaching
Our 1:1 tailored coaching service is designed for new Customer Success professionals and leaders seeking actionable insights and strategies.
$1,000 + GST
Per month.
- 1:1 weekly meetings, each lasting approximately 1 hour.
- Unlimited access via Slack and email.
- Weekly action plan
- Remote or in person.
- Providing strategic and recommendations for improving Customer Success efforts - people, process and systems.
Why our customers believe in us
SuccessEngine has played a pivotal role in developing our Customer Success function. With their assistance, we have streamlined our internal processes and transformed our approach to consistently delivering value to our customers.
Helder Klemp
Co-Founder and CEO
DNX Solutions
As our CX team expanded rapidly from two to nine members, we encountered the typical challenges of scaling up. Huey came highly recommended to help mature our CX processes and develop a more targeted onboarding experience for our users. He excelled in researching and formulating strategies, but crucially for our time-strapped team, he was hands-on in implementing his recommendations. I greatly valued his advice; he was consistently accessible and prompt in providing thoughtful responses - an absolute pleasure to work with!
Zoe Lowres
Co-Founder
Programa
As a startup about to launch a Customer Success team, Huey was hugely helpful in validating our plans with some valuable advice on what to change that I feel is going to make a substantial difference in the activation and retention of our customers. Really pleased to have had the chance to speak with someone of Huey's experience.
Martin Taylor
Co-Founder and CEO
AlphaGen Analytics
